Refund policy

Upon completing a Transaction, you enter into a legally binding agreement with us to purchase the product. At Peak Reign, we want you to love your bag — here's how exchanges, damage claims, and cancellations work.

Our Policy at a Glance

  • We support exchanges, not general returns-for-refund. If you'd like a different size or variant, we'll help you exchange it.
  • Refunds are issued only when a product arrives damaged or defective, and only where a replacement isn't possible. This is the only case in which you may request a refund — otherwise, exchange is the remedy for eligible requests.

Exchanges

  • Exchange requests must be raised within 7 days of delivery.
  • The product must be unused, unworn, with all original tags and packaging intact.
  • To start an exchange, email peakreign101@gmail.com with your order number and the size/variant you'd like instead.
  • Shipping for exchanges is paid by the customer — this covers the courier pickup of the original item and delivery of the replacement.
  • Once we receive and inspect the returned item, we ship the replacement.

Damaged or Defective Products

  • If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery at peakreign101@gmail.com with your order number and photos/video of the issue.
  • Once verified, we arrange for the item to be returned to us. We will offer a replacement (preferred) where possible.
  • If a replacement isn't possible (e.g. out of stock), we issue a refund to your original payment method within 10 working days of receiving the returned item.

Order Cancellations

  • Orders can be cancelled free of charge before they've shipped, unless otherwise stated for a specific product. Email peakreign101@gmail.com with your order number as soon as possible.
  • Cancellation requests are subject to our approval, and we may ask for additional details before confirming.
  • Once an order has shipped, it can no longer be cancelled — an exchange (or a refund, if it arrives damaged) is available as above.

Non-Returnable Situations

  • Change of mind after the 7-day exchange window has closed.
  • Products showing signs of use, damage caused after delivery, or missing original tags/packaging.

How to Raise a Request

Email peakreign101@gmail.com with your order number and a clear description of the issue (and photos, for damage claims). We may request additional details before approving any exchange, cancellation, or refund.

Payment Gateway Grievances

For issues specifically tied to a payment (e.g. double debit, unauthorized transaction), you may also reach our payment gateway's grievance channel at seller+d0ad9ebe2ce849bbaffc693150c3dc08@instamojo.com.

Last updated: September 27, 2026